Reviews
The gift showed in a timely manner. She was totally excited.
Thank you so much for your amazing feedback. We really appreciate it.
Got the bright star package for my wife, but so far we haven't seen it yet. Reason because the star doesn't come into our view until 2 in the morning and only has about an hour window of view time. I specifically got the bright star package since it was described as being one of the early stars you could see when it starts to get dark, but what's the point it it's not even in view for majority of the night.
Hi Jeremy, I'm sorry to hear about your experience. The visibility of stars can vary depending on your location and time of year. We appreciate your feedback and will look into how we can improve our descriptions. Please feel free to reach out if you'd like assistance or options for better viewing times: https://www.star-registration.com/pages/contact-us
Hi Jeremy, thanks for your feedback. Feel free to reach out if you have any questions or need assistance with your frame.
La présentation et très légère on voit des supers coffrets sur les vidéos mais en réel un vulgaire emballage carton reçu
Bonjour. Nous sommes désolés que la présentation du produit n'ait pas répondu à vos attentes. Les visuels et vidéos présentent le coffret dans son ensemble, mais l'emballage d'expédition est volontairement simple afin de protéger le produit durant le transport. Le contenu du coffret correspond bien à ce qui est annoncé dans la description.
Nous prenons toutefois votre remarque en considération, car votre retour nous aide à améliorer la clarté de notre communication et à mieux gérer les attentes de nos clients.
Nous vous remercions d'avoir partagé votre avis.
It’d absolutely perfect! Id absolutely recommend this to anyone else who wants to but one
Thank you for your review! We’re happy to hear you think it’s absolutely perfect and that you’d recommend it to others. We really appreciate your support!
Excellent
Hi Patrick, thank you for your fantastic review! We're thrilled to hear you're satisfied!
It’s absolutely beautiful and was a great compliment to the whole idea. Thank you
Hi Amanda! We're glad you love the frame and that it complements your idea perfectly. Thank you for your kind words!
I can’t even see the start and I paid extra to choose a bright star.
Hi Salman. Thank you for your feedback. We're sorry to hear you’re having trouble seeing your star. We already contacted you via email a few days ago. We'll surely find a solution together.
The dark blue certified with stars is beautiful. I'm very disappointed to find the naming of the star for my mom is all FAKE, and it cost me $158 for a FAKE certificate in a frame. Real stars are ONLY named thru NASA. Sadly, with my total amount, I paid an additional $30 for an extra "bright star", which you can't see anyway. Their system even asked for a tip when there was no human contact. I spelled a name wrong, they corrected and wanted another $20 for a printout of the updated certificate, but I printed it out at FedEx for $7.
Hi Yvonne, thank you for your feedback. We're sorry to hear you're disappointed. Our certificates are symbolic and not official star registrations with NASA (https://www.star-registration.com/blogs/guide/name-a-star). We appreciate your comments and will consider how we can improve clarity. If you need any assistance, feel free to contact us directly via email, and we'll find a solution together.
Love this so much and now my husband and I can look at pur stars everytime we visit where we got married
Thank you for your lovely review! We’re so glad you and your husband can enjoy such a special reminder of where you got married.
Disappointed
Hi Anne, we're sorry to hear you’re disappointed. Please contact us so we can address any concerns and improve your experience. We will surely find a solution together.
Absolutely beautiful gift for my son!!!
Thank you for your review! We’re happy to hear it made such a beautiful gift for your son.
The process was very easy and straightforward. I love I was able to customize not only the name but whatever I would like to write on that certificate. I ended up purchasing three of them and I am very happy with all of my purchases.
Hi Kristy, we're thrilled to hear you enjoyed the process and loved customizing your certificates! Thank you for your kind words and for purchasing three. We appreciate your support!
Très déçu je le croyais beaucoup plus gros.
Bonjour Nadia, nous sommes désolés d'apprendre que la taille du produit n'a pas répondu à vos attentes. Merci pour votre retour ; nous espérons mieux vous satisfaire la prochaine fois.
Merci toute était parfait 😁
Bonjour Jessica, merci beaucoup pour votre retour positif ! Nous sommes ravis que tout ait été parfait. À bientôt !
The online part was great. But unfortunately having to wait like a month for it to be delivered to Australia, to have it delivered folded, and ruined left in the rain! Its quite disappointing. I understand that it is on the postal service they chose, but its sad that it arrived in such state.
Thank you for your feedback and for your kind words about the online experience. We're truly sorry that your order arrived in such poor condition. A replacement has already been shipped free of charge.
I love the document. The frame was disappointing. I could have purchased one at a dollar store. Thank you for asking for my opinion.
Hi there, thank you for sharing your feedback. We're glad you love the star naming documents, and we're sorry the frame didn't meet your expectations. Thanks for shopping with us!
It never arrived
Hello Melanie. We're very sorry that your order didn't arrive as expected. We're glad we were able to resolve the issue with you through our customer support team and appreciate your patience throughout the process. If you're happy with how we handled the situation, we would be truly grateful if you would consider updating your review to reflect your overall experience. Your feedback means a lot to us and helps other customers as well.
Thank you again for your understanding and support!
The frame was quite disappointing. Very cheap.
Hi there, we're sorry to hear the frame didn't meet your expectations. We appreciate your feedback and would love to help improve your experience. Please contact us directly so we can assist further.
It’s ok for the price
Hi there, thank you for your feedback! If you have any suggestions for improvement, we'd love to hear them :)
Top et rapide
Bonjour Jerome, merci beaucoup pour votre retour positif ! Nous sommes ravis que vous soyez satisfait de notre service. À bientôt chez Star Registration !
Absolutely great
Hi Alfie, thank you for your wonderful feedback! We're delighted to hear you had a great experience. If you need anything else, feel free to reach out!
Thank you...we live it:)
Thank you so much! We're thrilled to hear you love it. 😊