Reviews
Very good quality
Hi Victoria, thank you for your kind words! We're glad you're happy with the quality.
If you want to return this package to them pursuant to their return policy, it will cost almost $200 USD to send it to Germany. They know it is too costly to return it, so their return policy is not an option for those of us in the USA. This was not worth the money in my opinion.
Thank you for your feedback. We are very sorry to hear that the gift did not meet your expectations, especially for such an important occasion as an anniversary.
We understand your concerns regarding international return shipping costs. After receiving your message, we contacted you directly and worked together to find an individual solution, including a partial refund, so that a costly return to Germany would not be necessary.
Customer satisfaction is very important to us, and we appreciate the opportunity to resolve the matter with you personally. If you feel that the solution we provided addressed your concerns, we would be grateful if you would consider updating your review to reflect the final outcome of our communication.
Thank you again for your feedback and for giving us the chance to make things right.
Everything was very good quality, the certificate and the frame and the folder and it looks lovely.
Thank you so much for your great feedback. We really appreciate it.
Absolutely amazing gift for someone who just lost a loved one
Thank you so much for your great feedback. We really appreciate it.
My daughter’s boyfriend absolutely loved it and it came on time for the anniversary of his mums passing.
Thank you so much for your great feedback. We really appreciate it.
Ainda não foi recebido.
Lamentamos sinceramente o transtorno e a frustração causados pelo seu pedido. Conforme conversado com nossa equipe de atendimento ao cliente, já resolvemos a situação e enviamos um item de reposição, conforme solicitado. Embora lamentemos que sua experiência não tenha atendido às suas expectativas, agradecemos a oportunidade de solucionar o problema. Se você estiver satisfeito com a solução apresentada, ficaríamos gratos se pudesse atualizar sua avaliação para refletir esse desfecho. Seu feedback é importante para nós e ajuda outros clientes a compreenderem a experiência completa.
Ainda não foi recebido.
Lamentamos sinceramente o transtorno e a frustração causados pelo seu pedido. Conforme conversado com nossa equipe de atendimento ao cliente, já resolvemos a situação e enviamos um item de reposição, conforme solicitado. Embora lamentemos que sua experiência não tenha atendido às suas expectativas, agradecemos a oportunidade de solucionar o problema. Se você estiver satisfeito com a solução apresentada, ficaríamos gratos se pudesse atualizar sua avaliação para refletir esse desfecho. Seu feedback é importante para nós e ajuda outros clientes a compreenderem a experiência completa.
The gift showed in a timely manner. She was totally excited.
Thank you so much for your amazing feedback. We really appreciate it.
Got the bright star package for my wife, but so far we haven't seen it yet. Reason because the star doesn't come into our view until 2 in the morning and only has about an hour window of view time. I specifically got the bright star package since it was described as being one of the early stars you could see when it starts to get dark, but what's the point it it's not even in view for majority of the night.
Hi Jeremy, I'm sorry to hear about your experience. The visibility of stars can vary depending on your location and time of year. We appreciate your feedback and will look into how we can improve our descriptions. Please feel free to reach out if you'd like assistance or options for better viewing times: https://www.star-registration.com/pages/contact-us
Hi Jeremy, thanks for your feedback. Feel free to reach out if you have any questions or need assistance with your frame.
La présentation et très légère on voit des supers coffrets sur les vidéos mais en réel un vulgaire emballage carton reçu
Bonjour. Nous sommes désolés que la présentation du produit n'ait pas répondu à vos attentes. Les visuels et vidéos présentent le coffret dans son ensemble, mais l'emballage d'expédition est volontairement simple afin de protéger le produit durant le transport. Le contenu du coffret correspond bien à ce qui est annoncé dans la description.
Nous prenons toutefois votre remarque en considération, car votre retour nous aide à améliorer la clarté de notre communication et à mieux gérer les attentes de nos clients.
Nous vous remercions d'avoir partagé votre avis.
It’d absolutely perfect! Id absolutely recommend this to anyone else who wants to but one
Thank you for your review! We’re happy to hear you think it’s absolutely perfect and that you’d recommend it to others. We really appreciate your support!
Excellent
Hi Patrick, thank you for your fantastic review! We're thrilled to hear you're satisfied!
It’s absolutely beautiful and was a great compliment to the whole idea. Thank you
Hi Amanda! We're glad you love the frame and that it complements your idea perfectly. Thank you for your kind words!
I can’t even see the start and I paid extra to choose a bright star.
Hi Salman. Thank you for your feedback. We're sorry to hear you’re having trouble seeing your star. We already contacted you via email a few days ago. We'll surely find a solution together.
The dark blue certified with stars is beautiful. I'm very disappointed to find the naming of the star for my mom is all FAKE, and it cost me $158 for a FAKE certificate in a frame. Real stars are ONLY named thru NASA. Sadly, with my total amount, I paid an additional $30 for an extra "bright star", which you can't see anyway. Their system even asked for a tip when there was no human contact. I spelled a name wrong, they corrected and wanted another $20 for a printout of the updated certificate, but I printed it out at FedEx for $7.
Hi Yvonne, thank you for your feedback. We're sorry to hear you're disappointed. Our certificates are symbolic and not official star registrations with NASA (https://www.star-registration.com/blogs/guide/name-a-star). We appreciate your comments and will consider how we can improve clarity. If you need any assistance, feel free to contact us directly via email, and we'll find a solution together.
Love this so much and now my husband and I can look at pur stars everytime we visit where we got married
Thank you for your lovely review! We’re so glad you and your husband can enjoy such a special reminder of where you got married.
Disappointed
Hi Anne, we're sorry to hear you’re disappointed. Please contact us so we can address any concerns and improve your experience. We will surely find a solution together.
Absolutely beautiful gift for my son!!!
Thank you for your review! We’re happy to hear it made such a beautiful gift for your son.
The process was very easy and straightforward. I love I was able to customize not only the name but whatever I would like to write on that certificate. I ended up purchasing three of them and I am very happy with all of my purchases.
Hi Kristy, we're thrilled to hear you enjoyed the process and loved customizing your certificates! Thank you for your kind words and for purchasing three. We appreciate your support!